Cross-timescale experience evaluation framework for productive teaming

This paper presents the initial concept for an evaluation framework to systematically evaluate productive teaming (PT). We consider PT as adaptive human-machine interactions between human users and augmented technical production systems. Also, human-to-human communication as part of a hybrid team with multiple human actors is considered, as well as human-human and human-machine communication for remote and mixed remote- and co-located teams. The evaluation comprises objective, performance-related success indicators, behavioral metadata, and measures of human experience. In particular, it considers affective, attentional and intentional states of human team members, their influence on interaction dynamics in the team, and researches appropriate strategies to satisfyingly adjust dysfunctional dynamics, using concepts of companion technology. The timescales under consideration span from seconds to several minutes, with selected studies targeting hour-long interactions and longer-term effects such as effort and fatigue. Two example PT scenarios will be discussed in more detail. To enable generalization and a systematic evaluation, the scenarios’ use cases will be decomposed into more general modules of interaction.