How to Prevent Project Knowledge Management Failures in Construction - IT Enabled Communication Perspective

Haapalainen, Päivi; Naaranoja, Marja; Lonka, Heikki

This article discusses how the failures of construction projects could be prevented. The focus is on using IT tools in communication. The article is based on the findings of the PROLABproject. The project seeks to find solutions for how the information can effectively be used in project management, specially in construction projects, what kind of procedures help the management of the knowledge and how the obstacles for efficient ways of administrating the information can be removed. These obstacles can be either related to use of new technology or to organization culture. The paper discusses e-mail as a medium of communication with the media richness framework (Fulk & Boyd 1991) based on the interviews done with the participants of construction projects. We found out that the emails were used in both rich way and not so rich way. Obstacles of rich use of IT communication were partly technical and partly psychological. Technology acceptance model (TAM) is used to study the actual use of emails in communication. Obstacles of the use of emails were mostly individual differences like the skills to use the system or external variables like they did not have proper software to open the attachments. Also people talked about information overload. Emails often push too much information. Keywords: IT tools, Communication, Knowledge management, Construction

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Haapalainen, Päivi / Naaranoja, Marja / Lonka, Heikki: How to Prevent Project Knowledge Management Failures in Construction - IT Enabled Communication Perspective. 2004.

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