AEC Global Teamwork: Emergent Work Processes
This ethnographic study reports on emerging work processes and practices observed in the AEC (Architecture/Engineering/Construction) Global Teamwork program, i.e., what people experience when interacting with and through collaboration technologies, why people practice in the way they do, how the practice fits into the environment and changes the work patterns. It presents the experience of two high-performance typical but extreme AEC teamwork cases adopting and adapting to collaboration technologies and how these technologies in practice impact their work processes. The findings illustrate the importance of collaboration technologies in cross-disciplinary, global teamwork. Observations indicate that high performance teams that use the collaboration technologies effectively exhibit collaboration readiness at an early stage and manage to define a “third way” to meet the demands of the cross-disciplinary, multi cultural and geographically distributed AEC workspace. The observations and implications represent the blueprint for yearly innovations and improvements to the design of the AEC Global Teamwork program.